SAP Knowledge Base Article - Public

2277619 - Users Do Not Have Access to SAP Jam and Profile Information is Not Updating in SAP Jam

Symptom

Users granted access to SAP Jam via BizX Admin Center are not able to access SAP Jam and their profile information is not syncing to their SAP Jam profiles

Cause

Information between BizX and SAP Jam syncs daily via a nightly Delta job looking for changes in the Employee Data file. If the job owner of the scheduled job in provisioning (Employee Export to CubeTree) does not have the proper permissions (full admin rights), or has been deactivated, the sync between BizX and SAP Jam will not run. 

 

Please note: Updating Role Based Permissions in BizX may take up to 24 hours to sync. This time may be shorter based on the time the changes were made in the system, and how many jobs are queued in the system.

 

Resolution

We highly recommend using a generic Username (SFADMIN, admin, adminsf) that has been granted full permissions and will never be deactivated as opposed to the actual Admin who may eventually leave the company, change their username or be deactivated. Once the username has been deactivated, the sync between SuccessFactors and SAP Jam will cease. 

Keywords

KBA , LOD-SF-JAM , SAP Jam , Problem

Product

SAP Jam Collaboration all versions ; SAP SuccessFactors HCM Core 1511