SAP Knowledge Base Article - Public

2276598 - Adhoc Report not showing Current Candidate Profile information for Internal Employee - Recruiting Managment

Symptom

Adhoc Report was showing previous job title information not matching current job title in the candidate profile UI.

Environment

SuccessFactors Recruiting Management (RCM) - All versions

Reproducing the Issue

  1. Go to reporting tab (ad-hoc reports)
  2. Create new recruiting V2 report with all candidate fields selected
  3. See, for example, "Current Job Title" field and check user candidate profile in UI, the information between the UI and report does not match.

Cause

The field in question was sm-mapped to the employee profile, all other candidate's field have the current information in the report, so it is likely that the sync did not function as expected when employee updated the information on its employee profile. Re-saving the employee profile triggers the sync between employee profile and candidate profile, this action corrects the value that was wrong when reporting.

Resolution

Re-saved employee profile. If re-saving the employee profile does not work or if multiple employees do not have the most current information a case should be submitted to support for further review.

Keywords

sm-mapping, candidate profile sync, sync beteween candidate profile and employee profile , KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors Recruiting all versions