2276445 - Return address for candidates is showing system@successfactors.com - Recruiting Management

SAP Knowledge Base Article - Public

2276445 - Return address for candidates is showing system@successfactors.com - Recruiting Management

Symptom

The Email notifications such as 'Email Job To Friend' from the system to the candidates will have the default email address 'system@successfactors.com' rather than the senders email address.

Environment

SuccessFactors Recruiting Management (All versions after b1508)

Resolution

There was a change made in b1508 to apply 'system@successfactors.com' as the default system address due to a compliance issue . We wanted this feature to be turned on as universal, meaning all customers (except the one which already has Single Sender feature on).

Concluded new behaviour based on that:

1) Existing Single sender behaviour stays the same, all customers who has this feature turned on will not have any change.
2) All other customers will be experiencing the change: Mail FROM will change to ‘system@successfactors.com’, and Mail replyTo will change to user’s original mail address. The difference between this and current behaviour is, current replyTo is the same as From.

Keywords

From Email Address ‘system@successfactors.com’ , KBA , LOD-SF-RCM , Recruiting Management , How To

Product

SAP SuccessFactors Recruiting all versions