SAP Knowledge Base Article - Public

2275709 - Workflow Limitations - Placeholder for Certain Fields Returning Code Values Instead of Code Descriptions


Placeholder for certain fields returning code values instead of code descriptions. Example: Activity Category field.

Scenario 1: In the workflow alerts for opportunity the Subject is displaying Custom Status Code of the opportunity instead of the opportunity status description.

Scenario 2: You have created a workflow rule to send e-mails about activities using HTML Template for the message.In the template you have added a place holder for Category.
Now whenever the e-mail is sent out, for all custom categories the Category Code is shown instead of Category Description.


Due to a technical framework limitation it is not possible to display the description.
This is a known limitation whenever a field of type code-description. In cases like this, the code is added to the email and is not replaced or substituted by the description.


At the moment it is recommended to use a field which has only description as its value and not the code-description.


KBA , LOD-CRM , Cloud for Customer , How To


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