2275522 - Candidates are unable to apply for jobs from the Job boards

SAP Knowledge Base Article - Public

2275522 - Candidates are unable to apply for jobs from the Job boards

Symptom

When candidate apply to a job via job board then the job does not appear at all and the URL contains errortype.

Reproducing the Issue

Go to thge job board (example equest) and search for a job. Once the job is found, click on apply.

This will land to RMK website but there is no job available but it shows the home screen of RMK.

The URL contains errortype=exception as shown below:

URL.PNG

Cause

 

The cause of this is because the brand of company says "company (NEW)" rather than just the brand name. There is parenthesis present in the brand name which is not getting parsed.

Resolution

Branded pages are not being properly applied to the job URL.  This is happening due to the brand not being recognized and is triggering an error not only in the job delivery via Marketing Central and eQuest but when try to open the job URL out of Command.
Remove the parenthesis or any special character present in the brand name and repost the job.

Keywords

errortype=exception, cannot apply via equest , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors Recruiting 1511