SAP Knowledge Base Article - Public

2275339 - How to Remove a Party Role From Appointments

Symptom

You want to remove a Party Role Organizer from Appointments.

Reproducing the Issue

  1. Go to the Activities work center.
  2. Click on Appointments.
  3. Click on New.
  4. Fill the relevant information.
  5. Press Save.
  6. "Please enter party with role organizer" error message appears.

Resolution

This message is a current system behaviour of SAP Hybris Cloud for Customer. If your Business does not requires this functionality, please follow the steps below:

  1. Go to the Business configuration work center.
  2. Click on Implementation Projects.
  3. Open Activity List.
  4. Go to Fine Tune tab.
  5. Search for Maintain Determinations.
  6. Open Determination for Involved Parties.
  7. Uncheck this Activity.
  8. Save.

 Please note that by removing the employee responsible determination, you will lose all the access rights based on the employee responsible role.

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL.PLATFORM 1708 ; SAP LE APPL.PLATFORM 1711