2274666 - Employee portal link is displaying access denied message

SAP Knowledge Base Article - Public

2274666 - Employee portal link is displaying access denied message

Symptom

New Hire completes the new employee step. After the completion, the new hire is given the employee portal link in the last panel. This gives an opportunity for the new hire to navigate to the employee portal.

When the new hire clicks on the employee portal link, below error message is thrown

KBA-EmployeePortal1.png

Cause

The URL in the panels are configured in the localization resource file. If the URL provided in the file is not correct then error message will be thrown.

For the particular error message in the symptom section: The employee portal URL was pointing to another account. The new hire is not part of that other account. So access denied error message is thrown.

Resolution

Please refer to the below Knowledge Base article about "How to update message in the panel through localization file"

https://launchpad.support.sap.com/#/notes/2273586

  1. Go to Super admin site and export the localization file.
    • If you do not have access to Super admin site, please reach out to cloud product support team through a ticket for further assistance.
  2. Verify the URL of the portal. Make necessary changes to the localization file and import it back into super admin site.

Keywords

KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding 1511 ; SAP SuccessFactors Onboarding 1602 ; SuccessFactors Onboarding 1305 ; SuccessFactors Onboarding 1308 ; SuccessFactors Onboarding 1311 ; SuccessFactors Onboarding 1405 ; SuccessFactors Onboarding 1408 ; SuccessFactors Onboarding 1508