2273499 - Unable to view the complete users list while updating manager

SAP Knowledge Base Article - Public

2273499 - Unable to view the complete users list while updating manager

Symptom

While changing the reporting manager of a particular employee through edit information, unable to view the entire name of a particular employee as part of the search option.

Environment

Successfactors BizX system.

Manage Users. 

Edit user information.

Cause

As per the system design, the auto complete function can only show up to 5 users. 

Resolution

The auto complete function can only show up to 5 users. If the user is not in those 5 users list, please search it in Employee Directory first to find the exact username, and then input the exact username in Manage Users tool. This will resolve the issue.

Keywords

KBA , LOD-SF-PLT-UM , User Management , Problem

Product

SAP SuccessFactors HCM Suite 1511 ; SAP SuccessFactors HCM Suite 1602 ; SuccessFactors HCM Suite 1505 ; SuccessFactors HCM Suite 1508