SAP Knowledge Base Article - Public

2273389 - US I9 form - Section 2 - Onboarding


When Onboarding is completed and the activity is in signed status:

  • Section 2 in I9 form is blank
  • SSN field in I9 form is blank.the SSN field is blank
  • I want to change the eligbiility document, but the I9 3-business day has aleady started since Onboarding is in completed status.



SAP SuccessFactors Onboarding

Reproducing the Issue

I-9  Section 2 Blank:

To reproduce this issue, follow these steps:

  1. Onboard a candidate
  2. Complete the PHV form; that includes the NES, that autopopulates Section I of the U.S. I-9 Form and signed by new hire.
  3. Go to Orientation step and select "No" to the question "Does the candidate have the document" and finish form.
  4. The I-9 3 business days activity starts.

Section 2 of the I-9 form is blank, since I9 3 businessday activity doesn't complete.


To resolve:

  1. Complete the I-9 3 business day activity and check the US. I-9 form.
  2. If Section 2 remaines blank, contact SAP SuccessFactors support

Note to Support Engineer: Please review the instructions in the internal memo section



US I9, Section 2, ONB, SSN blank, social security number , KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors Onboarding all versions