When Onboarding is completed and the activity is in signed status:
- Section 2 in I9 form is blank
- SSN field in I9 form is blank.the SSN field is blank
- I want to change the eligbiility document, but the I9 3-business day has aleady started since Onboarding is in completed status.
SAP SuccessFactors Onboarding
Reproducing the Issue
I-9 Section 2 Blank:
To reproduce this issue, follow these steps:
- Onboard a candidate
- Complete the PHV form; that includes the NES, that autopopulates Section I of the U.S. I-9 Form and signed by new hire.
- Go to Orientation step and select "No" to the question "Does the candidate have the document" and finish form.
- The I-9 3 business days activity starts.
Section 2 of the I-9 form is blank, since I9 3 businessday activity doesn't complete.
- Complete the I-9 3 business day activity and check the US. I-9 form.
- If Section 2 remaines blank, contact SAP SuccessFactors support
Note to Support Engineer: Please review the instructions in the internal memo section
US I9, Section 2, ONB, SSN blank, social security number , KBA , LOD-SF-OBD , Onboarding , Problem