SAP Knowledge Base Article - Public

2272943 - Plateau Report Designer Error - Failed to create the part's controls

Symptom

  • When launching the Plateau Report Designer the error below appears in the document window.
  • prdError.png

Environment

  • SuccessFactors Learning Management System

Reproducing the Issue

  • The error occurred after installation and during first time running of the application.

Cause

  • This error is returned when the designer is unable to load resources from the applications workspace folder.

Resolution

  • The default location of the workspace folder is under the installation folder/workspace. It is recommended to rename this folder while the designer is stopped.
  • When the designer is launched the next time it recreate this folder. If it failed to do so and an error in encountered it is recommended to launch the designer as an administrator.
  • After the designer has launched you will notice a new workspace folder created and the error has gone away.
  • Any documents within the previous workspace folder that is needed. You will need to open/import the files once again.

Keywords

KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511