SAP Knowledge Base Article - Public

2272885 - Webpage load issue in RMK

Symptom

Candidates are unable to access the Job Search or Job Listing pages of our RMK site. The candidates are all trying to access these pages from outside of the network and are using multiple browsers and browser versions. The candidates are not seeing any error messages, rather, the pages remains blank.

Environment

Recruiting Marketing/Job2Web

Reproducing the Issue

Navigate to the career site and click on job search.

OR

Click on any job from job listing page the blank screen will appear will the message to turn on TLS settings as shown below:

RMK_External_Candidate_Issue_160128.jpg

Cause

TLS is not turned on in the browser option.

Resolution

Turn on TLS 1.0, TLS 1.1 and TLS 1.2 in internet option -> advanced as shown below:

Loading error TLS.png

Keywords

Blank screen in RMK, loading issue in RMK , KBA , LOD-SF-RMK , Recruiting Marketing , Problem

Product

SAP SuccessFactors HCM Core 1511