2272763 - Item with online content marked as completed without completion related quiz

SAP Knowledge Base Article - Public

2272763 - Item with online content marked as completed without completion related quiz

Symptom

Item with online content was marked as completed without completion of all needed content.

Environment

Learning Management System

Reproducing the Issue

1. Create Content package,

2. Create Quiz,

3. Assign both content package and quiz to an item,

4. Force sequential completion of content,

5. Assign the item to user,

6. User was marked as completed the whole item without even accessing or completion of quiz.

Cause

The problem with setting completion status as "Completed" for the whole item was caused by the following settings for online content.

The following checkboxes were checked:

1. Record Learning event when content passed,

2. Record Learning event when content failed.

When these are checked, the system will automatically record learning event for the whole item, even if it consits of more objects that were never completed.

Resolution

Resolution for the issue is to uncheck the checkboxes in online content settings:

1. Record Learning event when content passed,

2. Record Learning event when content failed.

Keywords

- Item completed without completion all content, - Quiz not completed and item marked as completed , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CNT , Content , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508