SAP Knowledge Base Article - Public

2272521 - Attachment Storage Issue

Symptom

  • Customer is trying to upload a PDF file under Employee-related documents but they are receiving the following error: The file size of SAP_ProductRoadMap_SuccessFactors_HCM_Suite_20160619V5.pdf exceeds the maximum file size limit of 5000 kilobytes or the file size is 0
  • A user is notified that he cannot upload bigger files.

  • The attachment storage is full.

  • A user reached his attachment limit.

Environment

  • SAP SuccessFactors HCM Core
  • BizX Platform

Reproducing the Issue

  • Go to Any Test user
  • Add Attachment document
  • Example Result:The file size of SAP_ProductRoadMap_SuccessFactors_HCM_Suite_20160619V5.pdf exceeds the maximum file size limit of 5000 kilobytes or the file size is 0

Cause

  • The Attachment File Size is set to a default of 5MB.
  • The Attachment Storage Allocation is set to a default of 5GB.
  • The Attachment User Limit is set to a default 5MB.

Resolution

 

NOTE: As You'll require access to Provisioning page to implement this solution or workaround.

Please contact SAP Cloud Support team if you wish to have this feature enabled in your environment or request Your Partner to refine your configuration.

Provisioning:

  • Navigate to Provisioning > Company Settings for Document Attachment section.
  • The Attachment Storage Allocation can be increased to 1000GB.
  • The Attachment Maximum File Size can be increased to 10MB.
  • The Attachment User Limit can be set to 100MB or No Limit.
  • Attachment Storage Allocation, Attachment User Limit and Attachment File Size can be increased to any of the above the maximums without charge. If these limits are reached, a ticket with Operations should be raised.

Data Model change:

Succession Data Model Configuration Change:

<data-field id="attachment" field-name="attachment1" required="true" max-length="999" document-type-id="ATTACHMENTS" max-file-size-KB="10000" file-formats="doc|docx|pdf|ppt|pptx">

<label>Attachment</label>

       <label xml:lang="de-DE">Anhang</label>

      <label xml:lang="el-GR">Προσάρτημα</label>

      <label xml:lang="en-GB">Attachment</label>

      <label xml:lang="es-ES">Archivo adjunto</label>

         <label xml:lang="fi-FI">Liite</label>

      <label xml:lang="fr-CA">Pièce jointe</label>

      <label xml:lang="fr-FR">Pièce jointe</label>

       <label xml:lang="it-IT">Allegato</label>

        <label xml:lang="pt-BR">Anexo</label>

          </data-field>

 

See Also

  • 2355307 - How to grant RBP Permission for Document Management Service tool?
  • 2420900 - Storage Allocation Limit Notification
  • 2089567 - Professional Edition: Document Attachment Management - Platform

Keywords

EDU-12196, attachment, storage,the file size is 0 , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , LOD-SF-EC , Employee Central , LOD-SF-EP , Employee Profile , LOD-SF-RCM , Recruiting Management , Problem

Product

SAP SuccessFactors HCM Core all versions