SAP Knowledge Base Article - Public

2272325 - Issue with Learning Management from BizX

Symptom

User unable to access Learning from BizX.

Environment

SuccessFactors LMS and BizX

Reproducing the Issue

Login as the user from BizX.

Navigate to Learning from the drop down.

The user gets either a blank screen or else is directed to the login page as soon they click on Learning.

This happens in all browsers

Cause

After checking the Integration settings everything looks perfect in the LMS instance as well as the Provisioning. There are no changes to be made to the Intefration settings between LMS and BizX.

The actual cause for this is that the User is assigned a role in LMS and this User related role has no Workflows assigned to it.

When checked under System Admin->Security->Role Management - > Search for the User Role and navigate to Workflows tab->No Workflows associated with the Role

 

Resolution

The resolution would be to add these workflows to the user role under the Workflows tab.

Once the necessary workflows are added, the user will be taken to the Learning page as expected from BizX

Keywords

Learning, BizX, Blank screen, Login page , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508