SAP Knowledge Base Article - Public

2272286 - Unable to sign any documents - incorrect password


The Corporate Representative is unable to sign any documents as a result of not having the correct password.

We have tried resetting the password for the user but the system does not accept the password


Onboarding Module


The reason Corporate Rep is unable to sign any documents could be because this user is locked out in onboarding system

Go to Onboarding > Security > Users > search for the user and open the user from by clicking on the user name > Check if the user is locked out


Unlock this user in onboarding by go to Onboarding > Security > Users > Uncheck "Locked out".

If needed reset the password once again and try to sign the forms.

If this does not resolve the issue please create support ticket for further investigation.

locked out.png



User locked out Unable to sign forms Incorrect password Reset password , KBA , LOD-SF-OBD , Onboarding , Problem


SAP SuccessFactors HCM Core 1511