SAP Knowledge Base Article - Public

2272286 - Unable to sign any documents - incorrect password

Symptom

The Corporate Representative is unable to sign any documents as a result of not having the correct password.

We have tried resetting the password for the user but the system does not accept the password

Environment

Onboarding Module

Cause

The reason Corporate Rep is unable to sign any documents could be because this user is locked out in onboarding system

Go to Onboarding > Security > Users > search for the user and open the user from by clicking on the user name > Check if the user is locked out

Resolution

Unlock this user in onboarding by go to Onboarding > Security > Users > Uncheck "Locked out".

If needed reset the password once again and try to sign the forms.

If this does not resolve the issue please create support ticket for further investigation.

locked out.png

 

Keywords

User locked out Unable to sign forms Incorrect password Reset password , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors HCM Core 1511