SAP Knowledge Base Article - Public

2271788 - LMS: When Adding an Instructor the LMS Admin ID is Auto-populated in the VLS Account ID Field

Symptom

When an LMS admin creates a new instructor, that LMS admin's account ID is automatically populated into the VLS settings field.

You may see a validation error similar to this:

VLS error.png

 

Environment

SuccessFactors Learning Management System - LMS 

Reproducing the Issue

From the learning admin UI:

  1. Click on Learning tab.
  2. Click on Instructors button in the left navigation panel of the Learning menu.
  3. Click 'Add New' link in the top right corner, to create a new instructor.
  4. Scroll to the bottom of the Add New Instructors page, to the VLS Settings section.
  5. Your LMS admin user ID is populated in the VLS Account ID field.

new_inst_vls.png

 

Cause

You are using Chrome browser and have stored your credentials.

Resolution

To resolve this issue, you have the following options:

  • Clear your saved credentials from Chrome.
  • Use another browser.
  • Remove the account information when adding a new instructor.

Keywords

instructer, error, creds, administrator, failure, failed, fail, add, create, inst, add new, teacher, kal, kac, automatic, displayed, filled in, wrong admin, validation , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508