SAP Knowledge Base Article - Public

2271776 - LMS Question Editor: How to Resolve Display Issues

Symptom

LMS Administrators run into various page rendering (display) issues with the Question Editor like blank pages.

Environment

SuccessFactors Learning Management System - LMS 

Cause

The Question Editor is required to be used in compatibility mode in Internet Explorer.

Resolution

Administrators who want to use the SAP SuccessFactors Learning question editor(QE) must log in to the administration environment with Internet Explorer in both browser mode and document compatibility mode.

  • Using the developer tools press F12).
  • Set the browser mode to Internet Explorer 7 and document mode to Internet Explorer 7 standards.
In IE11 do the following:
  1. From the Tools Menu (gear icon), click "Compatibility View Settings".
  2. In the popup add the base url name for the lms instance so that the LMS is loaded in compatibility mode.
  3. Then click F12 to open the developer tools.
  4. Towards the right of the window there is a drop down with a computer/phone icon
  5. Set the value to '7'.

See Also

http://help.sap.com/saphelpiis_cloud4hr/EN/SystemRequirements.pdf 

Keywords

pqe, qe, lms questions, editer, editor, variant, preview, system reqs, kal, kac , KBA , LOD-SF-LMS , SuccessFactors Learning , How To

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508