SAP Knowledge Base Article - Public

2270549 - Silverlight Crash in Firefox

Symptom

You are getting silverlight crash or exception when accessing reports or performing some tasks in Silverlight client.

Reproducing the Issue

  1. Login into Silverlight using Firefox.
  2. Go to the any work center.
  3. Click on Report List.

You get front-end exception or silverlight crash.

Exception: System. NullReferenceException: [Arg_NullReferenceException]
or System.FormatException: [Format_InvalidSrting].

You may get such exception by performing other tasks like creation of Puchase Orders , accessing Project Time Approvals etc.

Cause

With new Firefox version greater than 40.0 or above, there is some changes made which Silverlight is unable to handle. Due to this, exception is triggered. There is no solution from Firefox or Microsoft.

Resolution

We recommened you to use Firefox version 40.0 or lower or use Fireofox ESR release.

Keywords

KBA , SRD-CC , Cross Components , Product Enhancement

Product

SAP Business ByDesign all versions ; SAP C4C CORE all versions ; SAP Cloud for Customer all versions ; SAP Cloud for Travel and Expense all versions