2270342 - Follow-up / Course Feedback Survey not sent following item completion

Follow-up / Course Feedback Survey is not assigned to users after they complete the item the survey is associated to.

SAP SuccessFactors Learning

1. Set the required item to trigger Follow-up / Course Feedback Survey upon the item completion
2. The item is completed by the user but the Survey is not triggered

Such an issue could be caused by a missing setting on the Completion Status level.

Another possible cause is that the Course Feedback and Follow-Up Surveys e-mail Notification APM is not scheduled and/or has errors.

You can check this APM following these steps:

1. Learning Administration
2. Automatic Processes
3. Course Feedback and Follow-Up Surveys e-mail Notification

This automatic process performs two tasks:

1. It sends survey assignment notifications for both Course Feedback Survey and Follow-up Survey.
2. Assigns Follow-up Surveys to Users and their supervisors based on the assignment period configured for the Item.

This automatic process uses the ItemEvaluationAssignmentNotification template to send Item Evaluation e-mail notifications to the affected users and uses the FollowupEvaluationAssignmentNotification template to send e-mail notification to Follow-up Evaluation participants.

1. Under Learning Administration -> References -> Manage User Learning -> Completion Status
2. Search for the Completion Status used and click Edit to open the record
3. Select the setting "Include learning events with this completion status for Course Feedback Survey Assignment" and click Apply Changes.
4. Select the setting "Include learning events with this completion status for Follow-Up Survey Assignment" and click Apply Changes.

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