SAP Knowledge Base Article - Public

2269981 - Territory Field is Read Only on Account Quick Create

Symptom

It is not possible to edit the field Territory in the Account Quick Create window. After un-checking the Read-Only flag in properties, the field stays Read-Only.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Customers Work Center.
  2. Go to the Accounts View.
  3. Click New.
  4. The Territory Field is Read-Only (cannot be manually edited).
  5. Click Adapt > Edit Master Layout > properties icon for the field Territories > un-check the Read-Only checkbox > Add > Leave Adaptation Mode.

Result: the properties have gone back to being Read-Only and you cannot edit the field.

Cause

Development made the system like this to discourage the manual territory assignment. Manual Territory Assignment is considered to be the exception and not the standard way.

Resolution

To have the Field Territory editable during the account creation, you need to have the Checkbox Override Territory checked.

Override terr.png

Keywords

Territory, Read-only, read only, properties, mandatory, Account, new, quick create, adapt , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , LOD-CRM-TM , Territory Management , How To

Product

SAP Cloud for Customer all versions