SAP Knowledge Base Article - Public

2269207 - Character limits of Introduction tab in Public Profile

Symptom

(Please refer to below screenshot)
When you want to edit the Introduction area in Public Profile by entering some texts in Japanese or Chinese and click Save,sometimes an application error as below will pop up even when system still reminds you *** characters left:

An application error occurred. Please try again later, or copy the below error information and send it to your support group if the issue keeps occurring,
erroeId=******************

 

kba1.png

Environment

Successfactors BizX Suite

Reproducing the Issue

Go to Employee Files>Public Profile,

Click Edit Profile>Introduction tab>Enter some texts only in Japanese (Or Chinese) characters until the caption message reminds you 158(or any number <158) characters left.

Click Save.

Then an application error will pop out.

 

Cause

The characters you have entered exceed the maximum amount 341 when it comes to Japanese or Chinese character due to byte limits.

Resolution

The maximum amount of character bytes allowed in Public Profile Introduction is 1024 bytes.

Usually, under UTF-8, Alphabet, number, space,half-width punctuation are seen as 1 byte, while Chinese characters, Japanese characters, as well as full-width punctuation are counted as 3 bytes.
Hence for text only written in Japanese or Chinese(without space or number or half-width punctuation), due to byte limitation, the maximum amount of characters will be 341.(341*3=1023),but not 500 characters as showing.

Keywords

Public Profile,Introduction,Character limit , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SuccessFactors HCM Core 1508