SAP Knowledge Base Article - Public

2268994 - Key Missing Error When Saving Report Selection


You may encounter the following error message when trying to save a new report selection:

Key missing
Personalization not saved

Reproducing the Issue

You have a report without any saved report view (i.e. the only view that exists is Initial)


  1. You open C4C in MS Silverlight
  2. Go to the Business Analytics work center
  3. Go to the Design Reports view
  4. Open any report that only has one (initial) report view
  5. You enter a selection parameter and try to save it via Save > Save As
  6. You tick the checkbox for Set as default

When hitting the OK button the error messages will be displayed.


SAP is taking this up in the new HTML5 version which we are currently developing.

For now we can suggest a workaround:
Save the new selection with the checkbox Set as default unticked. Then go to the Manage tab and tick the Default box there and Save.


KBA , SRD-FIN-COR , Cost & Revenue , How To


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