SAP Knowledge Base Article - Public

2268753 - Recruiting tokens are not resolved in the Email job to Friend notification trigger

Symptom

Recruiting tokens appear unresolved in the body of the email received following the use of the Email job to friend functionality on the career site or module.

Reproducing the Issue

1- Navigate to the external career site or the internal career module and select a job.

2- On the right hand side of the description, select the Action : Email Job to Friend

3- Populate the name and email address of the person you want to send the job to

4- The message contains prepopulated information based on the configured template, including tokens.

5- Click send

6- The recipient receives the email but the tokens present in the body of the email appear unresolved, with the token id instead of the expected value : for example :  [[JOB_REQ_TITLE]]

Cause

In the "Email job to friend" Recruiting E-Mail Trigger, recruiting tokens are not supported.
The token content is static. The Job Title and description (if present) are automatically populated in the title and the body of the email. So is the link to apply for the job.
You can add text to the notification using a template you created but as far as any recruiting token content you might have added to the template, such as the [[JOB_REQ_TITLE]], these will not resolve.

The only supported token is [[MICROSITE_LOGO]].

Resolution

This is the current system behaviour.

If you believe this behaviour should be changed, we advise you to use the available means to voice your requirements so other customers may add their voice and influence product development.

Please refer to the below article on how to proceed:

2090228 - Idea Exchange: How to Submit Enhancement Requests - BizX Platform

Keywords

KBA , LOD-SF-RCM , Recruiting Management , Problem

Product

SuccessFactors HCM Core 1508