2268274 - You are not Able to Report an Incidents Through the Help Center in HTML 5

SAP Knowledge Base Article - Public

2268274 - You are not Able to Report an Incidents Through the Help Center in HTML 5

Symptom

You are not able to report an incident through the Help Center in HTML 5. The link provided in the Help Center is missing and so you cannot access incident creation.

Reproducing the Issue

  1. Go to the Help Center Tab In HTML 5.
  2. Go to the section You can Also.

 The link Report Incident is not available.

Cause

The check box Disable Report Incident is checked in the General section of Company Settings.

Resolution

1. Open the Adapt menu in the top right corner.
2. Select Company Settings.
3. In the General tab there is a setting called Disable Report Incident.
4. Unselect this.
5. Save and close, then log in again.

The link Report Incident will be available again.

Keywords

KBA , report incident , disable report incident , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To

Product

SAP Hybris Cloud for Customer all versions