SAP Knowledge Base Article - Public

2268236 - Plateau Staging Error

Symptom

Receiving the attached error when accessing Plateau Staging on my mobile device.

Environment

-SuccessFactors LMS

-Learning Management System

Reproducing the Issue

Try to login to the mobile device to check on the nehavior and observe if the error message is being thrown or not. 

Cause

In LMS ADMIN SIDE i.e. Admin > System Admin > Configuration > User Settings, "User Interface Display" was set as "Flash-based legacy" which is deprecated and would not work on apple devices. It should be set as "Recommended".

Resolution

In LMS ADMIN SIDE i.e. Admin > System Admin > Configuration > User Settings, "User Interface Display" was set as "Flash-based legacy" which is deprecated and would not work on apple devices.

It should be switched to "Recommended" and then it should work fine.

Keywords

Mobile device error, User Interface Display , KBA , LOD-SF-LMS , SuccessFactors Learning , Problem

Product

SuccessFactors Learning 1508

Attachments

PlateauError.PNG