SAP Knowledge Base Article - Public

2268019 - Background/Trend data of other portlets getting deleted during import of data

Symptom

Other Portlets' data are deleted, when doing an "Import by re-loading all data with your new change" for a single Background/Trend portlet.

**All images used in this article are from an SAP internal system.**

Environment

SAP SuccessFactors Employee Profile

Reproducing the Issue

  1. Go to Admin tools > Update User Information > Import Extended User Information;
  2. Attach the file with data for a specific portlet;
  3. Select option "Import by re-loading all data with your new changes":

Capture.JPG

  1. Click "Import Extended User Data File";
  2. The imported data in other portlets, are missing.

Cause

This issue may be caused by the header of other Background/Trend Elements being included in the csv file imported.

Resolution

To prevent data from being removed in your instance, the file must include only the header of the portlet you are importing data to.

For example, to import data only to the background portlet "languages", the file must contain only the header and the data for the "education" portlet:

BackGroundData_EG.jpg

Remove the header and data of other portlets in the csv file you are about to import. The system checks all the headers in the csv file and deletes the data for all the portlets that have the headers listed in the file with empty data.

NOTE: Leaving the existing data for the portlets you are not changing or adding new information, will also result in duplicated information for users, when using the option "Import by re-loading all data with your new changes".

Keywords

Background Data, Data Deleted, Extended user information import , KBA , LOD-SF-EP , Employee Profile , Problem

Product

SAP SuccessFactors HCM Core all versions