2266858 - You are unable to search for employee names that have special characters within their name.

SAP Knowledge Base Article - Public

2266858 - You are unable to search for employee names that have special characters within their name.

Symptom

Searching for names with special characters in the name (for example the "umlaut" character), you will notice that the system does not return any names allthough the user exist.

Example: ä ö ü Ä Ö Ü ß

Environment

  • SAP SuccessFactors HCM Cloud
  • Employee Central

Cause

The reason for this is that 2 features are not enabled in provisioning:

  • "Platform Search"
  • "Enable Solr People Search in global head"

Resolution

  1. Login to Provisioning
  2. Select "Company Settings"
  3. Enable "Platform Search" and "Enable Solr People Search in global head"

 

After these 2 settings are enabled, you should just be able to search for any name, even names with special characters.

 

*Note: If you do not have access to provisioning, Please create an incident with support and reference this KBA
*Note: If the above setting does not resolve it, see KBA 2260425 

Keywords

special character, language, search box , KBA , LOD-SF-EC , Employee Central , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SAP SuccessFactors HCM Core 1511