SAP Knowledge Base Article - Public

2266808 - Admin cannot proxy a user

Symptom

When an admin launches proxy as a user an error is thrown.

Depending on the set up (LMS standalone, integrated with Bizx, SSO) you will get different errors :

- LMS login page

- Bizx login page

- "Invalid path /user/ssoLogin was requested"

launch proxy 1.jpg

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Reproducing the Issue

1. From the user record > Action menu > Launch Proxy

launch proxy.jpg

 

Cause

The user record is locked

Resolution

To unlock the user:

Navigate to the User record > View All > search for the 'Locked' field > update the value from "YES" to "NO" > Save

user_locked.PNG

 User access should now be restored.

Keywords

launch proxy, user, locked, access,   , KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem

Product

SAP SuccessFactors Learning all versions