2266806 - To verify what version of offline player installed on user machine

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2266806 - To verify what version of offline player installed on user machine

Symptom

This guide shows how to find the version of offline player installed on a Windows user machine. 

Environment

SuccessFactors Learning Management System (LMS) - All Supported Versions

Resolution

Finding the Learning Offline Player installed version is challenging because there is no 'About' menu.

The only way is to get it from the Installion logs. Steps:

  1. On user machine go to C:\Program Files (x86)\SuccessFactorsLearningOffline\.install4j folder
  2. open file 'installation.log' with a text editor (we recommend Notepadd++),
  3. scroll down at the end of the file, you'll find 'plateauofflineversion' (you can serach for keyword 'plateauofflineversion'') with the version number (ex:b1511.1 from below screenshot).

get_install_version.jpg

 

Keywords

Offline Player; version; Installion logs; plateauofflineversion; , KBA , LOD-SF-LMS-CNT , Content , LOD-SF-LMS-OLP , LMS Offline Player , How To

Product

SAP SuccessFactors Learning all versions