SAP Knowledge Base Article - Public

2266767 - What browsers are supported for using the SAP ONE Support Launchpad?


  • I am unable to create new incidents using the SAP ONE Support Launchpad (
  • I am experiencing technical problems when accessing the SAP Support portal


  • Internet Explorer 10 and higher (IE 9 and lower are not supported), when using IE10+ make sure that you are not running the browser in compatibility mode.
  • Firefox
  • Google Chrome


For Special Internet Explorer Considerations


KBA , LOD-SF-COM , Obsolete: Please use subcomponent of XX-SER-SAPSMP instead , LOD-SF-PLT , Foundational Capabilities & Tools , XX-SER-SAPSMP-LAUNCH , SAP Support Portal Launchpad , Problem


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