SAP Knowledge Base Article - Public

2266720 - Import Tool. Instructor error 'Company ID provided exceeds maximum allowable characters'


Customer is facing an error when using Import Tool -> Instructor where Company ID exceeds the Maximum allowable characters.


Learning Management System (LMS)

Reproducing the Issue

To reproduce the issue

1. Go to System Admin
2. Go to Tools
3. Go to Import Data
4. Action : Download Template
5. Record Type: Instructor
6. Submit

Instructor Data export.JPG

instructor template excel view.JPG

7. Record the users on the Instructor Template
8. You fill out the Company ID with more than 30 Chars

Error Failed Company ID Provided Exceeds maximum allowable characters


If you go open the template with excel, on the top headers row, you will see a red spot. Go with your mouse over and a pop up will show information related to the header:

excell popup information.png

Header ID: Company ID
Type of Data : String
Maximum Characters Allowed: 30

With this information you know that the value cannot exceed of 30 chararacters.


  • Import tool
  • Instructor import
  • Maximum allowable characters
  • Company ID
, KBA , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem


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