2265017 - BI 4.x : *** MASTER KBA *** How to troubleshoot Live Office timeout issues

• How to troubleshoot Live Office timeout issues
• This document has collected the basic troubleshooting steps, that should be tested when you face a Live Office timeout problem
• The document is a starting point to find Notes/KBAs related to the specific problem
• Possible error messages:
• "The operation has timed out."
• "An error occurred when the report is refreshed. Detail: the operation has timed out"
• "Unknown error (0x8013500)"
• "GetDocumentInformation exception (Error: WRE 99999) The operation has timed out."

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP BusinessObjects Business Intelligence Platform 4.x
• SAP Live Office 4.x

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