SAP Knowledge Base Article - Public

2264954 - Delete button is disabled for Predefined Communication Scenarios

Symptom

Delete button is disabled for Predefined Communication Scenarios

Reproducing the Issue

  1. Go to the Administrator work center
  2. Click on the Communication Arrangements hyperlink
  3. Select XYZ Communication Scenario
  4. Select Delete button

Here Delete button is disabled, cannot delete the communication Scenario which is selecte as Predefined.

Cause

This is an expected system behavior.

Some Communication Scenario are automatically created in solution configuration. This is indicated by the selected Predefined checkbox in the worklist of the Communication Arrangements view. For Predefined Communication Arrangements with inbound communication, you only have to define the communication account.

You cannot Edit and Delete Communication arrangements created on the name of Predefined communication scenario users by SAP.

Resolution

This is an expected system behavior.

Keywords

KBA , LOD-CRM-EMP , Employee , How To

Product

SAP Cloud for Customer 1505 ; SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL.PLATFORM 1708