SAP Knowledge Base Article - Public

2264905 - Add Button is Not Available to Add Product Under Products Tab in Promotion

Symptom

No option to add Product under the Products Tab in Promotion. Product Tab screen is blank

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales Campaign work center.
  2. Go to the Promotion View.
  3. Open XYZ Promotion (XYZ represents the Promotion ID).
  4. Go to the Products Tab.

Screen is blank. There is no option to add Product.

Cause

Product Planning Basis field in Header screen is empty in Promotion.

Resolution

  1. Go to the Sales Campaign work center.
  2. Go to the Promotion View.
  3. Open XYZ Promotion.
  4. Go to the Products Tab.
  5. Select Edit.
  6. Select a value Product in Product Planning Basis field in Header screen.

Then you will get Add option to add product under the Products tab.

Keywords

Sales CampaignPromotion, Products, Screen is blank , KBA , LOD-LE-MKT , Marketing , How To

Product

SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL.PLATFORM 1708