SAP Knowledge Base Article - Public

2264889 - Not Possible to Change Processor on a Visit on New Responsive UI

Symptom

When using New Responsive UI to create a New Visit, it is not possible to change the Processor.

Reproducing the Issue

  1. Logon using New Responsive UI.
  2. Go to Visits.
  3. Create a New Visit.
  4. Try to change the Processor.
  5. Values are empty.

Cause

The Employee workcenter is not assigned to the user.

Resolution

  1. Logon to Silverlight version.
  2. Go to Application and User Management --> Business Users.
  3. Select the affected user --> Click Edit Access Rights.
  4. Assign the workcenter People --> with subview Employees.

Keywords

KBA , LOD-CRM-ACT-VST , Visit Planning , How To

Product

SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1708