The SAP Jam instance is on AP or E Edition of SAP Jam but still not able to create an External group.
Your SAP Jam company admin has not enabled the option 'enable external group creation'.
SAP Jam admin of your company needs to perform the following:
1. Login to SAP Jam
2. Navigate to Jam admin page
3. Select 'features' from the left nav
4. Make sure the checkbox is checked for 'Enable external group creation' under feature management section.
This will enable the option for creating external groups in your SAP Jam instance.
SAP Jam External Groups Not able to create External group , KBA , sap jam external group , enterprise edition , LOD-SF-JAM-EXT , External User issue , Problem