SAP Knowledge Base Article - Public

2264869 - Survey Answers not appearing in the standard report

Symptom

Survey answers maintained in the surveys are not reflecting in the report BUSINESS PARTNER SURVEY: CUSTOMER SATISFACTION ANSWERS and data source BUSINESS PARTNER SURVEY ANSWERS.

Environment

Cloud for Customer.

Reproducing the Issue

1. Go to Business Analysis Work Center
2. Go to Design Reports View
3. Open the report Business Partner Survey: Customer Satisfaction Answers


It shows the message No report data available to display; check the selection even though when below conditions are met:

 

Cause

The standard report QREVQVBUPARJ_Q0001 Business Partner Survey: Customer Satisfaction Answers has a global restriction as per which the logged in user will be able to see the responses of only those surveys which are responded by the customers( & contacts) for which he is responsible for or related to.


When we say the respondent of the survey should be related to the logged in business user, it means that :
1) either the logged in user should be the responsible agent of the respondent
2) other employees belonging to the same sales unit who have same position as the logged in user, should be the responsible agent of the respondent
3) or functional unit managers, who belong to the logged in users subordinate sales units, should be the responsible agent of the re spondent.

Observations:
1.Surveys are maintained with active status for category satisfaction 
2.Sales Campaign -> Enhanced Sales Campaign Functionalities is scoped in the Business Configuration setting under Scoping.

 

Resolution

To see the data in the report the Satisfaction Surveys should be filled as mentioned above by customers or they can try creating a custom report on the data source QREVQVBUPARJ - Business Partner Survey Answers.

Keywords

QREVQVBUPARJ_Q0001, Business Partner Survey: Customer Satisfaction Answers, BUSINESS PARTNER SURVEY. , KBA , LOD-LE-SUR-ANA , Survey Analytics , How To

Product

SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1805 ; SAP Cloud for Customer 1808 ; SAP Cloud for Customer 1811 ; SAP HYBRIS C4C ADDINS 1705 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer 1708 ; SAP Hybris Cloud for Customer 1711