SAP Knowledge Base Article - Public

2263876 - Incorrect Chart output after upgrading Crystal Reports

Symptom

  • Chart incorrect.
  • Graph dynamic Y-axis does not work properly.
  • Incorrect chart output after upgrading Crystal Reports to the latest version.

Environment

  • SAP Crystal Reports 2008
  • SAP Crystal Reports 2011
  • SAP Crystal Reports 2013
  • SAP Crystal Reports 2016

Reproducing the Issue

  1. In the latest version of Crystal Reports, open an existing report with a Chart.
  2. Refresh the report.
  3. Notice the chart is incorrect.

Cause

  • Report was designed using a Third Party Charting Tool (Three D Graphics) and the tool is not installed on the computer where Crystal Reports is currently installed.
        
  • Right-click on the Chart, select Chart Expert, open a Text tab and notice some titles have "@" character added at the beginning - this is the indication of the Three D Graphics Chart Tool.

Resolution

  • Contact the Third Party (http://www.threedgraphics.com) to get assistance with the Chart Engine deployment.
        
  • Please note: Charts created using a third party tool, are not supported by SAP if the Chart engine belongs to a Third Party.
       
  • Chart engine: sscsdk80.dll , is located in the folder:  
    C:\Program Files (x86)\SAP BusinessObjects\SAPBusinessObjects Enterprise XI 4.0\win32_x86

Keywords

X-Axis, Y-Axis, Dynamic Charting, graph corrupted , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016