2263876 - Incorrect Chart output after Crystal Reports Upgrade

SAP Knowledge Base Article - Public

2263876 - Incorrect Chart output after Crystal Reports Upgrade

Symptom

  • Incorrect chart output in old report after upgrading Crystal Reports to the latest version
  • Dynamic Y-axis does not work properly

Environment

  • Crystal Reports XIR2
  • SAP Crystal Reports 2013

Reproducing the Issue

Refresh existing report with a Chart in the latest version of Crystal Reports Designer 

Cause

Report designed using Third Party Chart Tool (Three D Graphics) and the tool is not installed for the latest version of Crystal Reports Designer. 

Right-click on the Chart, select Chart Expert, open a Text tab and notice some titles have "@" character added at the beginning - this is the indication of the Three D Graphics Chart Tool.

Resolution

Contact the Third Party (http://www.threedgraphics.com) to get assistance with the Chart Engine deployment.

Please note: Charts are not supported by SAP if the Chart engine (sscsdk80.dll in the C:\Program Files (x86)\SAP BusinessObjects\SAPBusinessObjects Enterprise XI 4.0\win32_x86 folder) belongs to a Third Party.

Keywords

X-Axis, Y-Axis, Dynamic Charting, graph corrupted  , KBA , BI-RA-CR , Crystal Reports designer or BusinessViews Manager , Problem

Product

Crystal Reports 2008 V1 ; SAP Crystal Reports 2011 ; SAP Crystal Reports 2013 ; SAP Crystal Reports 2016