In the Section Involved Parties of Appointments, there is no additional Information like Address, E-Mail or Phone displayed for an attendee, even though it is maintained in the system.
SAP Cloud for Customer / Service
Reproducing the Issue
- Go to the Activities work center.
- Select the Appointments view.
- Open any appointment.
You can see that no additional contact information like address, e-mail or phone is displayed in the Involved Parties Section on the Overview facet.
For an attendee which is a contact, the address on the business partner relation is only taken into account, if the contact was determined automatically by the account of the Business Object or if the contact has a relation to this account. If the contact is not related to the Business Objects Account, the relationship address is not taken into account.
Contact Data, Attendee, Appointment, Contacts. , KBA , LOD-CRM-ACT , Activities , How To