SAP Knowledge Base Article - Public

2263493 - No Additional Contact Data (e.g. Address, E-Mail, Phone...) is Displayed For an Attendee in The Involved Party Section of an Appointment

Symptom

In the Section Involved Parties of Appointments, there is no additional Information like Address, E-Mail or Phone displayed for an attendee, even though it is maintained in the system.

Environment

SAP Cloud for Customer / Service

Reproducing the Issue

  1. Go to the Activities work center.
  2. Select the Appointments view.
  3. Open any appointment.

You can see that no additional contact information like address, e-mail or phone is displayed in the Involved Parties Section on the Overview facet.

 

Resolution

For an attendee which is a contact, the address on the business partner relation is only taken into account, if the contact was determined automatically by the account of the Business Object or if the contact has a relation to this account. If the contact is not related to the Business Objects Account, the relationship address is not taken into account.

Keywords

Contact Data, Attendee, Appointment, Contacts. , KBA , LOD-CRM-ACT , Activities , How To

Product

SAP Cloud for Customer 1511 ; SAP Cloud for Customer add-ins 1811 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL.PLATFORM 1708