SAP Knowledge Base Article - Public

2263493 - No Additional Contact Data (e.g. Address, E-Mail, Phone...) is Displayed For an Attendee in The Involved Party Section of an Appointment

Symptom

In the Section Involved Parties of Appointments, there is no additional Information like Address, E-Mail or Phone displayed for an attendee, even though it is maintained in the system.

Reproducing the Issue

  1. Go to the Activities work center.
  2. Select the Appointments view.
  3. Open any appointment.

You can see that no additional contact information like address, e-mail or phone is diplayed in the Involved Parties Section on the Overview facet.

 

Cause

For an attendee which is a contact, the address on the business partner relation is only taken into account, if the contact was determined automatically by the account of the Business Object or if the contact has a relation to this account. If the contact is not related to the Business Objects Account, the relationship address is not taken into account.

Resolution

This is the expected system behaviour.

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Customer 1511 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL.PLATFORM 1708