2263218 - Workforce Analytics & Planning Customer Login page displays when selecting to view a report distributor download from the reporting menu

SAP Knowledge Base Article - Public

2263218 - Workforce Analytics & Planning Customer Login page displays when selecting to view a report distributor download from the reporting menu

Symptom

When trying to view a report distributor download from the reporting menu in the Online Report Designer, a pop window with the Workforce Analytics & Planning Customer Login page displays (as below).

82827 - login screen.png

Environment

WFA

ANA

ORD

Users specific browser.

Reproducing the Issue

Only reproducible on the affected users computer.

Cause

Browser setting.

Resolution

Try a different browser.

Log into SuccessFactors on another computer and see if the same download is able to be accessed. If you can download and view successfully then try to match the browser settings from that computer to the affected user.

See internal IT team for assistance with browser settings.

Keywords

KBA , LOD-SF-ANA-ORD , Online Report Designer , Problem

Product

SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors Workforce Analytics 1511