SAP Knowledge Base Article - Public

2262805 - Generate Summary Not Possible For Appointments With Category Customer Visits

Symptom

Not possible to generate a summary for the attached appointment.

Reproducing the Issue

  1. Go to Activities Work Center
  2. Go to Appointments View
  3. Find any Appointment
  4. Click on Generate Summary

Not able to Generate Summary

Cause

Summaries are not getting generated because these categories Customer Visits and Phone calls were not maintained in Business configuration.

Resolution

  1.  Go to Business configuration Work Center
  2.  Go to Implementation Projects view
  3.  Click on open Activity List Tab
  4.  Now Click on Fine Tune
  5.  Show All Activities
  6.  Find Summaries
  7.  In Relevant Appointment Categories add the required category
  8.  Save

Keywords

KBA , LOD-CRM-ACC , Account , How To

Product

SAP Cloud for Customer 1508 ; SAP Cloud for Customer 1511 ; SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1508 ; SAP LE APPL. PLATFORM 1511 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL.PLATFORM 1708