SAP Knowledge Base Article - Public

2261923 - Form Template Selection For Sales Quote Preview

Symptom

You want to know how the Country and Language variants of a Form Template are determined for a Sales Quote preview.

Environment

SAP Hybris Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work center.
  2. Click on the Sales Quotes view.
  3. Open Sales Quote ABC (where ABC stands as ID of the Sales Quote).
  4. Click in the Actions and then Preview.

Form template selected is not what you were expecting.

Cause

In the Administrator -> Business Flexibility -> Form Template Maintenance screen, the country of the form template means the country of the Sales Unit of the Sales Quote (country of the Sender) and the language of the template is the language of the Sales Quote document (language of the Receiver). If the variables above are not met by any means, the system will use the Form Template with no country selected and English language.

Resolution

This is the system current standard behavior. If you need the form template selection to be different than this, you may contact your implementation manager to help with such request or approach directly the SAP Cloud Service Center (servicecenter@sap.com).

Note: The services of the SAP Cloud Service Center will be charged as packaged services based on fixed prices.

An alternative option may be to check the SAP Customer Influence Site to submit an idea: https://influence.sap.com/SAPCloudforCustomer

Keywords

Sales Quote ; Preview ; Form Template ; , KBA , LOD-LE-CQP , Customer Quote Processing , How To

Product

SAP Cloud for Customer add-ins all versions