SAP Knowledge Base Article - Public

2261686 - Email notifications are not received by customers on DC15

Symptom

Customer tried to reset password from the standard login page, when they submit the request, system said link sent.But the reset mail hasn't been received by the user.

This issue happens to all the email notifications and all customers on DC15.

Customer has set the email address of "v4admin" as SystemMessage@successfactors.com.

And SAP's IP hasn't been blocked by customer.

Environment

Bizx Core

Cause

As this customer is located on DC15, the domain name should be sapsf.cn instead of successfators.com.

And external email IP for DC15 is 180.153.153.119.

Resolution

1/ Login system>Admin Center>Update User Information

2/ Manage Users> Uncheck "Show Active users only"

3/ Search "V4admin"

4/ Change the email from SystemMessage@successfactors.com to SystemMessage@sapsf.cn.

 

Keywords

DC15, Email Notification , KBA , LOD-SF-PLT , Foundational Capabilities & Tools , Problem

Product

SuccessFactors HCM Core 1508