SAP Knowledge Base Article - Public

2261433 - Save Team as PDF option is not working

Symptom

Save Team as PDF option is not working

Environment

  • Succession Org Chart
  • Succession
  • PDF Printing

Reproducing the Issue

  1. Succession Org Chart
  2. Select a hierarchy to save
    1. Select Save Team as PDF
      pdfprint.PNG

Cause

Caused by Apache mod_proxy implementation. Per currently proxy rules, ‘/jsup;download’ will not to be routed to app server as only /jsup was placed in rule list.

Resolution

A Change Record fix was implemented on 12/20/15 to change the proxy rules to allow the functionality to be able to save the PDF. More information in COSR-56974 (SAP INTERNAL ONLY)

See Also

INTERNAL ONLY: COSR-56974

Keywords

  • Succession Org Chart
  • PDF
  • Succession Management
, KBA , LOD-SF-SCM , Succession Management , Problem

Product

SuccessFactors HCM Core 1508