2261401 - SFTP connection Time out error

SAP Knowledge Base Article - Public

2261401 - SFTP connection Time out error

Symptom

SFTP connection time out error while running connector:

Error Details:

Problem connecting to SFTP Server. Please check your FTP Connection Settings. Note: "com.jcraft.jsch.JSchException: Auth fail" doesn't always indicate issue with authentication. It could be caused for other reasons such as the connection timing out

Environment

SuccessFactors (LMS)

Learning Management System

Cause

This is due to connection getting timed out when Connector try to connect to SFTP server.

Resolution

Enable below settings under System Admin ->Configuration->System Configuration->Connectors:

#Indicates input file fetching retry settings
#Set the connector to retry fetching of input files
connector.input.file.fetch.retry.enable=true

Keywords

SFTP connection Time out Connector Error Problem connecting to SFTP Server   , KBA , LOD-SF-LMS , SuccessFactors Learning , LOD-SF-LMS-CON , Connectors , Problem

Product

SAP SuccessFactors Learning 1511