SAP Knowledge Base Article - Public

2261364 - Ticket Remains Open after Replying It.


When a user replies a Ticket, the Ticket remains open and the Interaction view does no update.

Reproducing the Issue

Using HTML or Silverlight, please follow the steps below.

  1. Go to Service Work Center.
  2. Click on Tickets.
  3. Select XYZ Ticket.
  4. Reply XYZ Ticket.
  5. Save


The Ticket replied will remain and the Interaction View does no update.


This is a System Behavior, after replying a Ticket, The Ticket will remain open and the interaction view will not update, unless the user refresh the page.


KBA , SRD-CC , Cross Components , How To


SAP Cloud for Customer 1602 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1708 ; SAP LE APPL. PLATFORM 1602 ; SAP LE APPL. PLATFORM 1605 ; SAP LE APPL.PLATFORM 1708