SAP Knowledge Base Article - Public

2261036 - Error Message "G/L Account information missing"

Symptom

An employee tries to request a trip approval and get the error message:

G/L Account information missing.

Reproducing the Issue

  1. Go to Travel & Expenses WoC
  2. Go to Travel & Expenses view
  3. Click in Request Trip Approval button
  4. Fill in all mandatory/relavent data to create the trip approval
  5. Click in Save and Open button

The error messages below appear:

G/L Account information missing.

Save failed

Cause

The user stored in his settings that system shall use "recently used cost assignment". This means the cost assignments of travel requests or expense reports that have been created last 6 month.
However when a user never traveled, the system cannot not find any recent cost assignment, therefore the system works as expected showing the error message.

Resolution

The User should change his personal settings.

  1. Go to Personalize in the top right corner of the screen
  2. Choose My Data
  3. Go in the Default Cost Assignment section
  4. Change from Recently used cost object to My cost center

Keywords

KBA , SRD-CC , Cross Components , How To

Product

SAP Cloud for Travel and Expense all versions