2260929 - WFA Preview access fail

SAP Knowledge Base Article - Public

2260929 - WFA Preview access fail

Symptom

Users are unable to enter the WFA Preview instance due to an inconsistency error, however Production does not give the same error.  

Environment

SuccessFactors Workforce Analytics Preview instance

Reproducing the Issue

After entering login credentials, tool will direct you to a screen giving you an Application error showing inconsistency issues.

Cause

Roles are shared between Preview and Production, but reports are not. The preview instance will error if it does not have the report selected as a role's landing page in Production.  

Resolution

Either download the Production landing page and upload it to Preview, or switch the landing page for the role to a report which already exists on both instances.

Keywords

Application error, WFA, Preview error, Analytics, Inconsistency error , KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem

Product

SAP SuccessFactors Workforce Analytics all versions