2260017 - Duplicate Header and Footer option appearing when creating Job Requistion - Recruiting Management

SAP Knowledge Base Article - Public

2260017 - Duplicate Header and Footer option appearing when creating Job Requistion - Recruiting Management

Symptom

Duplicate values are visible when adding value from "Add Header and Footer content"  in the job requisition detail page

Environment

SAP SuccesFactor Recruiting Management

Reproducing the Issue

1. In Admin Center > Manage Job Posting Header and Footer, we have only one header and footer called "HeaderFooterBEL".

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2. But when creating/editing a job requisition, when they click on "Add header and footer content", there are 2 duplicate values.

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Cause

This is caused by misuse of the feature.


The feature works by having either one entry with multiple tranlations all based on Locale Selected; or having an entry with Locale set as ALL.
If you have an entry with ALL in Locale and then setup another Locale, it will show duplicated.

Resolution

If duplicate options appear when selecting a configured header or footer, you have configured the header or footer as both all locales and as a specific locale.

To fix this, there are 2 options:

  1. Delete the original header and footer from admin centre, re-create a new version and save the header or footer using Locale only as ALL

  2. If you want to create a header an footer based on Locale, after creating a new header and footer entry for the first time set up to a specific locale for example to English US, please follow up the below sequence and save for each new Locale you need for the same Header and Footer. Remember to never save using Locale = ALL, because it will be duplicated

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Keywords

Duplicate Header and Footer; Job Requistion; all locales , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors Recruiting all versions