2259837 - Manage Data - Reloadable fields cannot be updated as blank after form creation - Compensation

SAP Knowledge Base Article - Public

2259837 - Manage Data - Reloadable fields cannot be updated as blank after form creation - Compensation

Symptom

Customer reports that he/she is unable to update reloadable fields as blank after launching form.

Environment

SuccessFactors Compensation Management

Reproducing the Issue

Customer launches a form with a certain value for a reloadable field - e.g. Salary

Form.PNG

He/she reimports the UDF with Salary field as blank

UDF.PNG

However, the field in the form is not updated

Form.PNG

Cause

Currently this is the expected behavior. When trying to update a field as blank after the forms creation, this field will not be updated. Only the below update process is acceptable;

  • Existing value on the form to be updated to a New value
  • No value on the form to be updated to a New value

There is already an Enhancement Request created with our Engineering Team, but there is no specific turn around time as to when and if this enhancement request will be completed and release.

You can create an entry in our influence page https://influence.sap.com/SuccessFactorsCompensationVariablePay > "Submit your idea" for an additional impact in considering to push the said enhancement request.

Resolution

Customer has 2 options to update the desired field as blank:

  1. Delete the employees from the form and readd them back;
  2. Relaunch the forms.

See Also

2084190 / Manage Data - Reloadable fields and Import Keys - Compensation

2084127 / Manage Data - Fields Values Not Updating After Importing New Value - Compensation

Keywords

reloadable field, import as blank, update as blank, blank value, blank , KBA , LOD-SF-CMP-ADM , Admin Tools, Settings, Permissions , Problem

Product

SAP SuccessFactors HCM Suite all versions